Shipping Policy

BREXIT UPDATE

Following Brexit and the UK’s departure from the EU on 1 January 2021, all shipments are sent on a DAP Basis (Delivered at Place).

This means that the buyer will be liable for import VAT at their prevailing national rate and for orders over Euro 150 including carriage import duties will become chargeable at your prevailing national rate.

Last updated: February 12th, 2021

 

 

 

Thank you for visiting and shopping at Concrete Effect. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

Our courier cut off time for sameday dispatch is 11am.

 

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Delivery delays can occasionally occur.

Carriers we support

 

Royalmail, DPD, Parcelforce, DHL, TNT, UPS, Fedex and more.

 

Concrete Effect ships to addresses within the UK. If you require delivery outside of these countries contact us at: sales@concreteeffect.co.uk

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped.

Customs, Duties and Taxes

 

Concrete Effect Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, dutys etc.).

Damages

 

Concrete Effect Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We ship internationally. The information laid out in this policy is the same for international shipments. We recommend contacting us directly prior to ordering for the most economical shipping option. Delivery times will increase by approximately Five working days. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, dutys etc.). Contact us for more detailed information. sales@concreteeffect.co.uk

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.