Terms & Conditions

Last updated: February 12th, 2021

Terms and Conditions for Concrete Effect Ltd 

1.    Introduction

Welcome to Concrete Effect Ltd (“Us” or “We”).

This page tells you the terms on which you may use our website www.concreteeffect.co.uk, (the “Website”) whether as registered user or guest. Please read carefully before use.

By using the site, you accept the terms and agree to obey them. If you don't accept them, please don't use the site.

2.    Who We Are

www.concreteeffect.co.uk is operated by Concrete Effect Ltd, a UK Limited company registered in England under company number 12277531.

Our registered office is at: 2 Seaford Close, Redcar, Cleveland TS10 2NP.

3.    The Contract

3.1    These terms govern the sale of goods by Us and will form the basis of the Contract between Us and you.  Before making your order, please ensure that you have read these terms carefully.  If you are unsure about any part of these terms, please ask Us for clarification.

3.2    Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance.  Your order constitutes a contractual offer that We may, at our discretion, accept.

3.3    A legally binding contract between Us and you will be created upon our acceptance of your order, indicated by our order confirmation.  Order confirmations will be provided in writing.

3.4    We shall ensure that the following information is given or made available to you prior to the formation of the contract between Us and you, save for where such information is already apparent from the context of the transaction:

  • The main characteristics of the goods;

  • Our identity and contact details (set out in these terms);

  • The total price for the goods including taxes or, if the nature of the goods is such that the price cannot be calculated in advance, the manner in which it will be calculated;

  • Where applicable, all additional delivery charges or, where such charges cannot be calculated in advance, the manner in which they will be calculated;

  • Where applicable, the arrangements for payment, delivery and the time by which We undertake to deliver the goods;

  • Our complaints handling policy;

  • We shall ensure that you are aware of our legal duty to supply goods that are in conformity with the contract;

  • Where applicable, details of after-sales services and commercial guarantees;

  • Where applicable, the functionality, including appropriate technical protection measures, of digital content; and

  • Where applicable, any relevant compatibility of digital content with hardware and software that We are aware of or might reasonably be expected to be aware of.

4.    Description and Specification of Goods

4.1    We have made every reasonable effort to ensure that the goods conform to illustrations, photographs and descriptions provided in our sales and marketing literature.  We cannot, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate.

4.2    If you receive any goods that do not conform to your order, please refer to clause 8.

4.3    If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.  If, as a result of any such error or omission, you have received the wrong goods, you may return those goods to Us as provided in these terms.  If, as a result of any such error or omission, you have paid too much, We will refund the excess paid for the goods.

4.4    We reserve the right to make any changes in the specification of the goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.

5.    Orders

5.1    All orders for goods made by you will be subject to these terms.

5.2    We may cancel your order at any time before We dispatch the goods in the following circumstances:

  • The goods are no longer in stock and We are unable to re-stock (if, for example, the goods are discontinued); or

  • An event outside of our control continues for more than 30 days

  • If We cancel your order and you have already paid for the goods, the payment will be refunded to you within 14 days.  If We cancel your order, the cancellation will be confirmed by Us in writing.

6.    Price and Payment

6.1    The price of the goods will be that shown on the Website in force at the time of your order.  If the price shown in your order differs from our current price, We will inform you upon receipt of your order.

6.2    Our prices may change at any time but these changes will not affect any Orders that We have already accepted.

6.3    We have made every reasonable effort to ensure that our prices, as on the Website, are correct.  Prices will be checked when We process your order.  If the actual price of the goods is lower than that stated in your order, you will be charged the lower price.  If the actual price of the goods is higher than that stated in your order, We will ask you how you wish to proceed.

6.4    All prices include VAT.  If the rate of VAT changes between the date of your order and the date of your payment, We will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any prices where We have already received payment in full from you.

6.5    Our prices exclude the cost of delivery.  Delivery costs will be added on to the final sum due.

6.6    All payments for goods must be made in advance before We can dispatch the goods to you.

7.    Delivery

7.1    Please note that delivery is currently only possible within the United Kingdom.

7.2    When We provide you with an order confirmation, We will provide an estimated delivery date.  Please note that estimated delivery dates may vary according to the availability of goods, your location, and circumstances beyond our control.  Unless agreed otherwise, the goods will be delivered without undue delay and in any case no later than 30 calendar days after the date on which the order confirmation is sent to you.

7.3    Delivery will be deemed to have taken place when the goods have been delivered to the delivery address indicated in your order and you (or someone identified by you) have taken physical possession of the goods or, if you are collecting the goods from Us yourself, when you have collected the goods.  

7.4    If for any reason We are unable to deliver the goods at your chosen delivery address, We will leave a note informing you that the goods have been returned to our premises, requesting that you contact Us to arrange re-delivery.

7.5    The responsibility (sometimes referred to as the “risk”) for the goods remains with Us until delivery is complete as defined in sub-clause 7.4, at which point it will pass to you.  Please note, however, that if you do not wish to collect the goods and do not wish to use our nominated carrier to deliver them, instead choosing your own carrier, the risk in the goods will pass to you as soon as they are passed to your chosen carrier.

7.6    You own the goods once We have received payment in full for them.

7.7    Please note carefully the following:

  • If We refuse to deliver the goods, you may treat the contract as being at an end and We will reimburse you without undue delay.
  • If delivery of the goods within the agreed time period or at the agreed time was essential (taking into account the relevant circumstances at the time the contract was formed) and We fail to deliver, you may treat the contract as being at an end and We will reimburse you without undue delay.

  • If you have told Us that delivery within the agreed time period or at the agreed time was essential and We fail to deliver, you may treat the contract as being at an end and We will reimburse you without undue delay.


8.    Faulty, Damaged or Incorrect Goods

8.1    By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).  If any digital content is included in the goods, that digital content must also conform.  If any goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.

8.2    Beginning on the day that you receive the goods (and ownership of them) you have a 30 calendar day right to reject the goods and to receive a full refund if they do not conform as stated above.  If you do not wish to reject the goods, or if the 30 calendar day period has expired, you may request that the goods are repaired or replaced. Within the first six months after you have received the goods, you are entitled to a repair or replacement unless We can prove that the defect was not present at the time you bought the goods. After the first six months, you must prove to Us that the defect was present at the time of purchase in order to qualify for a repair or replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In some cases, if repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.

8.3    If you request a repair or replacement during the first 30 calendar day period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.

8.4    If, after a repair or replacement, the goods still do not conform (or if We cannot repair or replace them, as described above, or have failed to act within a reasonable time and/or without causing you significant inconvenience), you may have the right either to keep the goods at a reduced price, or to reject them in exchange for a refund.

8.5    If you exercise this final right to reject the goods more than six months after you receive them (and ownership of them), we may reduce any refund to reflect the use you have had out of the goods.

8.6    Within a period of six years after you receive the goods (and ownership of them), if the goods do not last a reasonable length of time (depending upon their nature), you may be entitled to a partial refund. Please be remember that after six months have passed since you received the goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.

8.7    Please note that you will not be eligible to claim under this clause 8 if We informed you of any faults, damage or other problems with the goods before your purchase of them; if you have purchased the goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not return goods to Us under this clause 8 merely because you have changed your mind.  Please refer to clause 9 for details of what to do if you change your mind.

8.8    Refunds (whether full or partial, including reductions in price) under this clause 8 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.

8.9    Any and all refunds issued under this clause 8 will include all delivery costs paid by you when the goods were originally purchased.

8.10    For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

9.    Returning Goods If You Change Your Mind

9.1    If you are not satisfied with any goods purchased from Us you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this clause 9.  This clause 9 does not apply to goods that are not in compliance with the contract and your legal rights.  For such goods, please refer to clause 8.

9.2    If you wish to return goods to Us under this clause 9 you must do so within 14 days of taking delivery (or collecting them from Us), telling Us why you wish to return the goods. 

9.3    All goods must be returned to Us under this clause 9 in their original condition, accompanied by proof of purchase.

10.    Use of the Website

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you. You can read our policy on our Website.


By using the site, you agree to us handling this information and confirm that data you provide is accurate.


11.    Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.


You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.


If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.

12.    Our Legal Responsibility to You

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:

  • Any loss to you arising from use of our site

  • Loss of income, profit, business, data, contracts, goodwill or savings

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

We do not accept any responsibility for the quality, existence, safety, genuineness or legality of products sold on our website. Your contract to purchase products is with the seller, and any recourse you may have rests with them, and not us. We do not have any control over the products sold on the website, and are therefore not responsible for any issues with the products whatsoever, including any claims relating to false or deceptive advertising. 

13.    Uploading to our Site

Any material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.


We won't be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time for any reason.

14.    Computer Offences

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn't try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

15.    Links to Our Website

You are allowed to make a legal link to our website's homepage from your website. We can end this permission at any time.

You must not suggest any endorsement by us or association with us unless we agree in writing.

16.    Links From Our Website

Links from our Website to other websites are for information only. We don't control them and don't accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.

17.    Variation

We change these terms from time to time and you must check them for changes because they are binding on you.

18.    Applicable Law

18.1     The parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to these terms or any breach of it.

18.2     Any dispute shall not affect the parties' ongoing obligations under these terms.

18.3     The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.

19.    Contact Us

Please email us at info@concreteeffect.co.uk to contact us about any issues.